The idea of value chain analysis was developed by Michael
Porter in the 1980s in his book Competitive Advantage: Creating and Sustaining
Superior Performance (Porter, 1985). The concept of value added, in the form
of the value chain, can be used to develop an organisation’s competitive advantage in
business.
Value chain analysis activities include the
following:
Inbound logistics
which include the activities concerned with receiving the materials from
suppliers
Operations which
mean the activities related to the production of products and
services.
Outbound logistics
are all the activities concerned with distributing the final product and/or service to
the customers.
Marketing and sales
operations are needed, which includes analyses the needs and wants of
customers.
Service is usually
included and this is offered to customers like pre-installation, after-sales service, or
before and after the sale of the product or
service.
There are also Support activities
such as:
Procurement
Human Resource Management
Technology Development
Firm Infrastructure
Check the links provided below for a more indepth
information
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